EAT WALK TOURS LTD Terms and Conditions
BOOKINGS AND CANCELLATION POLICY FOR SCHEDULED TOURS
Bookings can be considered confirmed only after payment has been completed within 24 hours of the reservation been made. Reservations will only be held for 24 hours.
If one of our food tours is rescheduled, changed or moved, Eat walk Tours Ltd will give you the option of either retaining or exchanging your tickets for a new date/tour, or alternatively claiming a refund.
In the unlikely event that a food tour is cancelled by the Eat walk St Andrews you will be refunded in full.
Cancellation of an Eat walk Tour tour is accepted with at least 7 days notice, admin fee of £10 per ticket on cancellation.
Between 6 and 3 days notice 50% of ticket price can be refunded.
2 days notice or less for cancellation no money can be refunded.
We will endeavour to accommodate a rescheduled walking tour for you with up to 2 days notice. But cancellation of the re scheduled date will not be liable to a refund even if giving 2 days notice.
If for any reason you are entitled to a refund, we will refund your booking with Eat walk Tours Ltd in the same way as you made payment.
Refunds will only be given on the ticket price, not on any other costs incurred. Gift Vouchers cannot be redeemed for cash.
ATTENDING A FOOD TOUR OR FOOD EVENT
Before you finalise your booking, please read all the information that applies to the event and/or ticket. If you or any member of your party has particular requirements please raise these when booking and we will endeavour to address your query. There can be no guarantee that requirements can be met if not notified at the time of booking.
If you have any dietray issues please let us know in advance for example some dishes served may have traces of nuts. We can provide alternatives for most dishes we even have vegetarian haggis.
When you receive your tickets check the details carefully. When attending a Food Tour, carry proof of age if appropriate.
Please make sure you arrive in time as we cannot wait due to commitments on the Food Tours. Please give us a call if you will be delayed or if you cannot find us so we can let you know where to meet the tour en route. You can contact us on 07740 869359.
Please wear sensible shoes for a walking tour as the areas we visit have cobbled streets and uneven pavement due historical ages of the sites.
Please take care when walking especially when pavements are wet or icy.
Tours go out in all weathers so please dress appropriately.
Tours cross at authorised crossing point wherever possible, but please do take care when crossing.
The tour covers 2.5 miles and hilly in some parts. But there are stops every 15 to 20 minutes with seating and toilet facilities if you feel you would need any assistance to take part in this tour please let us know in advance so suitable planning can be put in place.
If anyone is under the influence of drugs or alcohol when arriving at tour start point we reserve the right not to take them on the tour and the right not to offer a refund.
There are three drinks served on each tour so proof of age will be required if you look under the age of 25.
We do not recommended driving immediately after taking this tour if you take part in the drink tastings.
Soft drink alternatives can be provided.
Content and Menus
Eat walk Tours Ltd reserves the right to alter or change the menu in case of non-availability of a product or venues in the case of any not being available on the date of the tour.
The length of the tour will vary depending on how many people are in the group, service times in restaurants and how much the party are enjoying themselves. The guide endeavours to keep the tour on track time wise. Please leave extra time at end of tour before arranging another event, or contact us before booking to discuss finish times on day you wish to book.
Tour start times can sometimes vary from those advertised on our web site. So please check the tour start time for date you select when booking, this will also be shown on your confirmation email and on the reminder email sent out two days before your tour.
Eat walk Tours Ltd excludes all liability for any loss, damage to personal property or injury to you, howsoever caused, but does not exclude liability where any death or injury is caused by the negligence of Eat walk Tours Ltd.
Data Protection & Photography
Personal data shall be processed in accordance with the Company’s Data Protection Policy. Photographs and video footage may be taken during the events for promotional or editorial purposes. These images may be used online or in printed matter. If you do not want images of you or your clients to be used please let us know in writing in advance of the event
Eat walk Tours Ltd may hold you liable for any loss, expenses (including but not limited to reasonable legal costs and disbursements), losses and damages arising from or incurred by reason of any claims, demands, actions that arise as a result of your breach of these terms and conditions. This indemnity shall not apply to the extent any such claim or demand or action arises as a result of the Company’s breach of these terms and conditions.